Rocanini Coffee Roasters

At Rocanini Coffees Roasters we know fresh coffee tastes the best so we aim to ship all orders for in-stock and available products within 1 business day. Orders received before 12:00 pm will be roasted and shipped the following business day. 

If you have any shipping related inquiries please feel free to contact us at: service@rocanini.com

  1. How much is shipping?
  2. How can I get a shipping cost estimate based on my planned order?
  3. What shipping carrier is used?
  4. Do you ship internationally?
  5. When will my order arrive?
  6. What is your Return Policy?

1. How much is shipping?

Shipping is variable depending on how many products you have purchased and which shipping option you choose. Rates start at C$6.98 + tax. 

You can view an estimated shipping charge in your shopping cart by entering your Province and postal code in the Shipping Fee Estimator at the bottom of the shopping cart. This rate is an estimate.  The actual rate will be shown during the check-out process using your actual shipping address.

Shipping related charges will be included in your order at checkout and can be viewed prior to confirming your order (i.e. your credit card will not be charged until you have selected and approved the shipping fee).  

Visit our wholesale coffee FAQ for wholesale shipping information.

2. How can I get a shipping cost estimated based on my planned order?

Go to your Shopping Cart (click on the "Checkout" button on the top right of your browser screen). At the bottom of the Shopping Cart is a "Get Shipping Estimates" tool. 
  • Choose your province
  • Enter your postal code
  • Click on the "Calculate Shipping" button
The rate displayed will be an estimate.  The final shipping price will be determine once the checkout process has been completed.

3. What shipping carrier is used?

We currently ship all products via Canada Post.  You can review the shipping standards information for Canada Post here: http://www.canadapost.ca/tools/pg/manual/pgservstds-e.asp

4. Do you ship internationally?

We currently only ship within Canada but if you are interested in purchasing our product and reside outside of Canada please contact us directly at service@rocanini.com

5. When will my order arrive?

We ship fresh roasted coffee Monday to Friday.  We ship all orders received before 12:00 pm on the following business day.  Orders received after 12:00 pm are shipped within two business days.  Depending on the shipping option you choose with Canada Post you should receive your order within 3-4 business days from the shipping date.

6. What is your Return Policy?

Rocanini Coffee Roasters endeavours to provide top-quality products and service.  Returns will only be accepted in circumstance where the coffee packaging arrives broken or damaged. However, if you have any issues with our products we would like to hear from you at service@rocanini.com and we will do our best to resolve your issues and make you into satisfied Rocanini Coffee Roaster customer.

Can't find the answer you were looking for?  

Try browsing our other FAQ sections or contact us directly at service@rocanini.com