1. How much is shipping?
We charge flat shipping rate at C$8 + tax for the order below $35.
2. When are coffee orders shipped?
Coffee orders are shipped on Wednesdays. All coffee orders placed between Wednesday to Sunday will be shipped the following Wednesday.
You can view an estimated shipping charge in your shopping cart by entering your Province and postal code in the Shipping Fee Estimator at the bottom of the shopping cart. This rate is an estimate. The actual rate will be shown during the check-out process using your actual shipping address.
Shipping related charges will be included in your order at checkout and can be viewed prior to confirming your order (i.e. your credit card will not be charged until you have selected and approved the shipping fee).
Visit our wholesale coffee FAQ
for wholesale shipping information.
3. How can I get a shipping cost estimated based on my planned order?
Go to your Shopping Cart (click on the "Checkout" button on the top right of your browser screen). At the bottom of the Shopping Cart is a "Get Shipping Estimates
- Choose your province
- Enter your postal code
- Click on the "Calculate Shipping" button
The rate displayed will be an estimate. The final shipping price will be determine once the checkout process has been completed.
4. What shipping carrier is used?
We currently ship all products via Canpar Express. You can review the shipping standards information for Canpar Express here: https://www.canpar.ca/en/about/about_canpar.jsp
5. Do you ship internationally?
We currently only ship within Canada but if you are interested in purchasing our product and reside outside of Canada please contact us directly with your address information at email@example.com
6. When will my order arrive?
We ship fresh roasted coffee every Wednesday. You should receive your order within 2-7 business days from the shipping date depends on the region of the destination.
7. What is your Return Policy?
Rocanini Coffee Roasters endeavours to provide top-quality products and service. Returns will only be accepted in circumstance where the coffee packaging arrives broken or damaged. However, if you have any issues with our products we would like to hear from you at firstname.lastname@example.org and we will do our best to resolve your issues and make you into satisfied Rocanini Coffee Roaster customer.
Can't find the answer you were looking for?
Try browsing our other FAQ sections or contact us directly at email@example.com